Heartland Silkies
Purchasing & Guarantee
 
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PURCHASING A PUPPY
IF YOU WANT TO RESERVE A PUPPY, WE REQUIRE A $200.00 DEPOSIT TO HOLD THE PUPPY.  THE DEPOSIT WILL GO TOWARDS THE PURCHASE PRICE OF THE PUPPY.  THIS DEPOSIT GUARANTEES THAT WE WILL HOLD THE PUPPY FOR THE BUYER AND THAT THE BUYER WILL COMPLETE THE PURCHASE OF THE PUPPY.  IF THE BUYER DOES NOT COMPLETE THE PURCHASE OF THE PUPPY BEFORE THE PUPPY IS TO BE SHIPPED, THE DEPOSIT WILL NOT BE REFUNDED OR TRANSFERRED TO ANOTHER PUPPY.  THE DEPOSIT WILL ONLY BE REFUNDED OR TRANSFERRED TO ANOTHER PUPPY IF THERE IS A MEDICAL CONDITION WITH THE ORIGINAL PUPPY.  ALL PUPPIES WILL BE VET CHECKED PRIOR TO FINAL SALE.  IF OUR VET DETECTS A PROBLEM, YOU WILL HAVE THE RIGHT TO PICK ANOTHER PUPPY OR RECEIVE A REFUND.  THE BALANCE FOR THE PUPPY IS DUE PRIOR TO SHIPPING THE PUPPY.  IF YOU ARE PICKING UP YOUR PUPPY, THE BALANCE IS DUE UPON RECEIVING THE PUPPY. 

SHIPPING YOUR PUPPY
WE MAKE ALL THE ARRANGEMENTS FOR YOU AND NOTIFY YOU OF THE FLIGHT SCHEDULE.  YOU WILL GO TO THE AIRPORT AND PICK UP YOUR NEW PUPPY.  YOU WILL NEED TO SHOW A PHOTO I.D. TO PICK UP THE PUPPY AT THE AIRPORT.  IF YOU LIVE IN THE 48 STATES OF THE U.S., THE SHIPPING IS $250.00.  OUTSIDE  OF THE 48 STATES, I WILL HAVE TO CHECK OUT THE SHIPPING FEE.  THE SHIPPING FEE IS IN ADDITION TO THE PRICE OF THE PUPPY AND IS DUE BEFORE SHIPMENT.

FORMS OF PAYMENT
WE ACCEPT PAYMENT THROUGH PAYPAL, A MONEY ORDER, A CASHIERS CHECK, A WALMART MONEY GRAM, OR A BANK WIRE.  WE DO NOT ACCEPT PAYMENT THROUGH WESTERN UNION.

HEALTH GUARANTEE
WE WANT OUR PUPPIES TO BE HEALTHY AND HAPPY COMPANIONS. WE TRY TO GIVE OUR PUPPIES THE BEST START POSSIBLE. WE USE A GOOD VACCINATION PROGRAM AND WE FEED OUR PUPPIES EUKANUBA SMALL BREED PUPPY . WE ENCOURAGE THE BUYER TO HAVE THIS ON HAND WHEN THE NEW PUPPY ARRIVES. THE PUPPY IS HEALTH CHECKED BY A LICENSED VETERINARIAN BEFORE IT LEAVES OUR HOME. THE PUPPY WILL COME WITH A HEALTH CERTIFICATE SIGNED BY THE VET, REGISTRATION PAPERS, A CURRENT VACCINATION AND WORMING RECORD AND A WRITTEN GUARANTEE.

WE GUARANTEE THE PUPPY FOR 7 DAYS FROM THE DATE OF PURCHASE FOR A CONTAGIOUS DISEASE, PROVIDED THE BUYER HAS THE PUPPY INSPECTED BY A LICENSED VETERINARIAN WITHIN 3 DAYS OF LEAVING OUR PREMISES. IF A LOSS OCCURS DURING THAT TIME FOR THESE REASONS, WE WILL REPLACE THE PUPPY WITH ONE OF EQUAL VALUE OR REFUND YOUR MONEY. A WRITTEN STATEMENT FROM THE VETERINARIAN DETAILING THE HEALTH PROBLEM IS REQUIRED FROM THE BUYER. WE ALSO GUARANTEE THE PUPPY FOR 1 YEAR FROM BIRTH FOR GENETIC DISORDERS. WE REQUIRE A WRITTEN STATEMENT FROM THE VET DETAILING THE CONDITION. IF THE PUPPY IS FOUND TO HAVE A GENETIC DISORDER, WE WOULD REPLACE THE PUPPY WITH ONE OF EQUAL VALUE OR REFUND THE FULL PURCHASE PRICE OF THE PUPPY. WE WILL NOT BE RESPONSIBLE FOR ANY VETERINARIAN COSTS INCURRED BY THE BUYER. IF THE PUPPY IS TRANSFERRED TO ANOTHER OWNER, THE GUARANTEE IS VOID. THERE IS NO GUARANTEE AGAINST NEGLIGENCE. WE ALSO DO NOT GUARANTEE A PUPPY TO BE SHOW QUALITY BUT TO BE AN EXCELLENT REPRESENTATION OF THE SILKY BREED.

 

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